UX/Ul design for an app of a municipal project of transportations by municipalities with chaperones for children with disabilities
THE PROBLEM
Lack of coordination between the monitoring using the database of the chaperons and the children, with the actual conduct of the situation of their transportation in day-to-day reality.
The issue at hand revolves around the lack of coordination between the databases housing information about chaperons and children, and the actual execution of transportation logistics in their day-to-day lives.
This deficiency poses a considerable risk of miscommunication, potentially fostering attempts at dishonesty and fraud on the part of chaperons.
Such discrepancies can have profound implications for the safety and well-being of the children involved, disrupting the smooth conduct of their everyday lives.
Moreover, this lack of synchronization may result in a wasteful expenditure of both municipal funds and valuable time, emphasizing the urgency of addressing and rectifying this critical coordination gap for the benefit of all stakeholders involved.
HIGH LEVEL TIMELINE
We only had 2 weeks to come up with a solution and design.
MAKE OF THE TEAM
We were a team of 2 -
A UX designer,
and a UI designer.
KEY GOAL
Simplify the day-today life for all parts involved in the project.
MY ROLE
As the UX designer of the 2 week project, I devoted myself to translating research insights and addressing the needs of all parts involved into a thoughtfully designed app.
During my time working at the AI company "Urban AI," we secured a project from two municipalities we had previously collaborated with, seeking a solution for their mobility project catering to disabled children commuting to schools.
As the UX/UI designer for the company, I assumed the role of UX designer and researcher for this particular project.
My responsibilities included conducting comprehensive research to understand the needs of both the municipalities and the chaperones as end-users.
This effort aimed at tailoring the user experience to meet the requirements of both audiences while ensuring the integration of the municipalities' databases.
The overarching goal was to create a secure and honest day-to-day experience for the children and chaperones.
In my role as the UX designer, I dedicated myself to extensive research for the project, diligently examining the needs of both the users and the municipalities.
Collaborating closely with the UI designer assigned to the project, we worked in tandem to translate research insights into a thoughtfully designed app, harmonizing functionality and aesthetics to create an optimal user experience.
We worked together to design an application that not only met the functional needs of the users but also aligned with the aesthetic and usability standards expected from our company.
UNDERSTANDING THE USER
Saving for the chaperones and municipal resources, time and money.
Due to project confidentiality, we were unable to conduct research with actual users. However, within the research constraints, it became evident that the chaperones, predominantly municipal employees, were often elderly and faced challenges such as high-numbered glasses, limited language fluency, and occasional placement on the autistic spectrum.
The project required a tailored approach to accommodate these diverse characteristics.
While maintaining fairness on the part of the chaperones towards the municipality, which pays their wages for their role in the project, which puts the municipality at risk of fraud and falsification of working hours and days when there is no system that supervises and takes care of this. And this is the reason why we prioritized, among other things, characteristics and ways to maintain the vigilance of the municipality without fear of fraud and forgery.
In both user experience and user interface design, we focused on integrating key features derived from the municipality's database, emphasizing the most critical actions relevant to the chaperones as primary users, addressing their specific needs and circumstances.
The wireframe of the project in Figma
Main large understandable button,
bold readable fonts
Similar built as other accessible apps
Easy to navigate
Simple to use
THE SOLUTION
We wanted to create a way to simplify the day-to-day lives of all the parts involved -
the municipalities's, the chaperones's and the children's.
Innovative solution in the form of an application that seamlessly integrates data from municipal databases with the real-time activities of chaperones and children involved in the project.
This app not only consolidates information efficiently but also boasts a user-friendly and modern design to ensure accessibility for users of all demographics.
Recognizing the unique characteristics of the chaperones, who often comprise municipal employees, a significant proportion being elderly and potentially facing challenges such as high-numbered glasses, limited language fluency, or placement on the autistic spectrum, the application prioritizes simplicity and user-friendliness.
By catering to the diverse needs of the users, this app strives to bridge the technological gap, fostering effective communication and coordination for a more streamlined and inclusive day-to-day operation of the project.
SOME LEARNINGS POINTS
WE WANTED TO CALL OUT
Acknowledge Diverse Chaperone Demographics
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Recognize the unique characteristics of chaperones, predominantly municipal employees, encompassing a significant proportion of elderly individuals. Acknowledge potential challenges they may face, including issues like high-numbered glasses, limited language fluency, or placement on the autistic spectrum.
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Prioritize Simplicity and Accessibility in App Design
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Emphasize the importance of simplicity and user-friendliness in the application design. Tailor the interface to accommodate the specific needs of the diverse chaperone demographic, ensuring that individuals with varying technological proficiency can easily navigate and utilize the app to enhance effective communication and coordination.
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Bridge Technological Gaps for Inclusive Operation
Design the application to bridge technological gaps and cater to the diverse needs of users. By doing so, the app aims to foster a more inclusive and streamlined day-to-day operation of the project. This involves creating a platform that accommodates the unique characteristics and potential challenges faced by chaperones, thereby enhancing overall project efficiency and communication.
Through researching existing apps,
we discerned three crucial focal points:
ensuring immediate understanding of functionality,
prioritizing swift and straightforward navigation,
and guaranteeing accessibility for users of all ages, including those with disabilities.
By honing in on these aspects, we aim to optimize efficiency, save valuable time, and adhere to safety protocols, facilitating the secure and timely transportation of children to and from their kindergartens.
Streamlined UX:
Ensure ease of use with 1-2 main actions that are straightforward, minimizing possibilities for confusion and frustration.
Inclusive UI Design:
Create an accessible UI for users with eye disabilities, incorporating recognizable function colors like red and green, drawing from transportation associations, and employing bold fonts for clarity.
TITLE OF THE CALLOUT BLOCK
LESSONS LEARNED
Prioritizing simplicity for an improved user experience and ensuring an accessible user interface design.
Simplicity for Enhanced UX:
Research-driven insights highlight the optimization of user experience (UX) by emphasizing simplicity. Focusing on 1-2 main actions that are easily comprehensible minimizes confusion and frustration, providing users with a more intuitive and streamlined interaction with the application.
Accessible UI Design:
The user interface (UI) design incorporates accessibility considerations, particularly for individuals with eye disabilities. This involves using distinctive and recognizable function colors, such as red and green associated with transportation, and implementing bold fonts. By prioritizing these design elements, the application aims to be inclusive, catering to users across a spectrum of abilities and ensuring a user-friendly experience for all.
OUR SOLUTION
KIDGO APP DESIGN
